Got Questions?

What is included in the first box I recieve?

In your very first box, you can expect to find your Drop Canister, which will hold your bags of premium artesian water, as well as 6 two-liter bags of water.

How do I change my WaterDrop order frequency?

Go to Account > Edit Order > Order Frequency. Then adjust your order amounts from there!

How do I cancel my WaterDrop subscription?

We're sad to see you go! But simply go to Account > Edit Order > Cancel Subscription. Then end your subscription there! If we have already shipped your WaterDrop box, your order will be cancelled within the next billing month.

Is WaterDrop water better?

We think so! Learn more about WaterDrop and check out our water quality here!

What are your shipping policies?

All products from WaterDrop are shipped via USPS and are expected to arrive to your doorstep in 3-5 business days. WaterDrop water shipments are packaged and shipped on Mondays each week, no exceptions or rush deliveries are available at this time.

What are your return policies?

Due to the consumability of our product, we can not accept returns on any products for the safety of our customers. If you received a defective product, please contacts us for personalized service and a replacement if applicable. Cancellations are only available for the order period after cancellations are made, returns on shipped product are not available.